FAQ

Updated 07. December, 2018.

Do you offer IPTV? Click to view answer

No, we don't.

What do you offer? Click to view answer

We offer personalized EPG content for you.

Internet Protocol Television (IPTV) delivers television content using signals based on the logical Internet Protocol (IP), instead of being delivered through traditional terrestrial, satellite signal, or cable television formats.

Where can I get IPTV? Click to view answer

Many countries offer legal IPTV services.
And then there are the others.
Google is your friend.

What is XMLTV? Click to view answer

XMLTV is an XML based file format for describing TV listings. IPTV providers use XMLTV as the base reference template in their systems and extend it internally according to their business needs.

"Personal Video Recorder" is a different term for a DVR (Digital Video Recorder).

What is a .m3u file? Click to view answer

It's the file that your PVR client is using to get your IPTV streams, channel names and another bunch of data.

EPG is an electronic program guide, an on-screen guide of scheduled broadcast programming television programs.

So, is this just another website where I can look up a TV Guide? Click to view answer

No!

EPG is a Program Guide displayed directly on your TV in a transparent layer on top of the TV picture.

How many TV channels in how many Countries do you have EPG for? Click to view answer

We have EPG for around 7000 channels in more, than 80 countries.
We add new countries and TV channels continuously as soon as they are available, and we update them frequently. Please see our channel list at the top of the page.

Why should I use your service? Click to view answer

You get a reliable source of EPG data for a small price without any hassle.

Your Program Guide will never be empty.

Why is your service better, than others? Click to view answer

First of all, there are no other services like this.

We were the first, who provided such a user friendly solution for receiving EPG, and a few websites try to copy us ever since, but they fail, because their lack of dedication and the willingness to invest into their infrastructure.

None the less, our service is the most sophisticated and most up-to-date EPG Service on the Internet. We also have EPG for the most channels all around the world (currently ~7000) and we also add new channels continuously. You can even ask for channels and we will add them as fast as we can.

But there are Addons for my Media Center which do the same, no? Click to view answer

There are addons, sure, but they are either simply bad, or they offer EPG just for a few countries and only for a few TV channels. 

Beside that, you have to mess around with repositories and installations if you want to get EPG through an Add On and you will still have a complicated system without a satisfying result.


But my IPTV provider gives me EPG already, no? Click to view answer

Some of them do, most of them don't.

Even if they do, they don't have EPG for all of their channels, but probably just for the most important countries/channels and that is also in one huge file, unsorted and surely not customized to your needs.

Do I have to pay for your service? Click to view answer

You can test it for free. After a 5 days trial period you have to create a paid subscription to continue using the service.

How can I pay? Click to view answer

You can pay by your PayPal balance or you can also pay with credit card or Bank Transfer, but only through PayPal.

But I have no PayPal account. What should I do? Click to view answer

You don't need a PayPal account to use and pay our service. You can pay by Credit Card through PayPal without having a PayPal account.

Will you store my Credit Card info? Can it be stolen from you? Click to view answer

No! We process Credit Card payments through PayPal. We don't see your Credit Card info and we don't store it!

Will you charge my credit card or PayPal account automatically? Click to view answer

No! When the trial period or your actual subscription ends, your link will be unavailable and it won't work until you initiate a payment yourself.

Can I get a refund? Click to view answer

No! Read the Terms of Use, read this FAQ, use the 5 days Free Trial, watch the Tutorial Videos, read the texts on the website, ask us questions. If you didn't do any of these and you paid after you agreed to a "no refund" policy by checking a checkbox, and you realize only then that you have no clue what you bought, then it's your fault.

What is PayPal Login? Click to view answer

It's like Facebook Login, which you know from other sites, but maintained by PayPal.

Can I upgrade my subscription? Click to view answer

Yes, you can. Please go to your "My Account" page by clicking your name in the top right corner of the website and click "Billing & Subscription". When you click the "Upgrade Subscription" button, you can choose from the higher packages.

Please keep in mind that an upgrade doesn't extend your expiration date!

I don't want to pay. Can I create my own EPG data? Click to view answer

You can create your own EPG data on your computer with free to use software.

If you don't mind messing around with EPG software, XML and configuration files, and you'd like to schedule your time daily to remember updating the data manually, which can last for hours, go ahead!

Why didn't you use Facebook Login? Click to view answer

Facebook Login is just a toy and doesn't do anything for security. Rather the opposite.
PayPal is a Bank and like all Banks, it's very concerned about security. 

Will you steal/hack/sell my PayPal account? Click to view answer

No! We do not have any interest in doing any of those things and we also couldn't, because we don't have access to your PayPal account without your password.

We also don't know who would buy your email address from us, so...

I am still concerned about my PayPal account. What can I do? Click to view answer

Switch on two way authentication in your PayPal account. You'll get a code to your mobile phone every time somebody tries to log in to your PayPal account and if the code is not entered into a specific field on PayPal, the person can't log in.

For PayPal Business accounts you can do the following:

  • Log in to your PayPal account.
  • Click Profile near the top of the page.
  • Click Profile and Settings.
  • Click My settings on the left side.
  • Click "Get Started" in the "Manage Users" section.
  • Click Add User.
  • Provide the user's information (email / password) and click Save.
  • Set this user's privileges to "read only".

Now you can link that account with our site.

How do I use your content? Click to view answer

You get a link to a personalized XML file containing the Program Guide to your chosen TV channels which you can call in a Media Center with a PVR client, such as KODI and PVR Simple Client.

Watch this video: How to use IPTV EPG

Can you provide the EPG file with .gz extension too? Click to view answer

Yes! Please go to your profile page and check the GZIP option. You will get a link with .gz extension instead of .xml.

With what devices / softwares can I use your service? Click to view answer

This list is by far not complete, so we are depending on your feedback too!

You can use our service with any device/media center where you can add XML as EPG source, like:

Amazon FireTV
KODI (Win, Android, Linux, tvOS)
Perfect Player (Win, Android, Linux - No XML link needed! Add only m3u link!)
Emby (Win, Android, Mac, Linux)
DVBLink (Win, Linux, Mac)
ProgDVB / ProgTV (Windows)
GSE Smart IPTV (tvOS, iOS, Android)
IPTV Extreme (Android)
SS IPTV (SmartTV)

and our own EPiG (AndroidTV, Samsung)

You need to have access to your .m3u file as well!

Can I use your service on my Samsung Smart TV? Click to view answer

Yes! We have a free IPTV app for Samsung Smart TV devices.
Please download the Samsung.rar or the Samsung.zip file from your Profile Page, unpack it and copy the "userwidget" directory to a USB stick.
Put the USB stick into an USB port on your TV and the app will install itself automatically.

Where can I find my App Code for EPiG? Click to view answer
Look into your profile under TV Apps.
With what devices / softwares am I NOT able to use your service? Click to view answer

This list is by far not complete, so we are depending on your feedback too!

Any closed systems and AddOns based on Ministra (formerly Stalker Middleware)

SmartIPTV
IPTV Smarters
Roku
VLC
MAG Box

I used your M3U link in the Smart IPTV app/portal and I received bad EPG. Why? Click to view answer

If you put your M3U link into the Smart IPTV app, you will get EPG for many channels from their integrated Rytec source, because many of our tvg-ids are inevitably the same as theirs, but that EPG is not coming from us, therefore we are not responsible for it and we are not able to give support for it.

Can I use your service with an Enigma2 box? Click to view answer

Yes! Switch on the Enigma2 option in your profile and follow the instructions in this video: Enigma2 Tutorial.

What do I have to do if I want to use your service with KODI? Click to view answer

Please deactivate local caching in "PVR & Live TV" settings AND in "Simple Client" settings!

What do I have to do if I want to use your service with Perfect Player? Click to view answer

Add only the M3U link to your player. No XML link needed!

Also watch this video: EPG for Perfect Player

I have a server (i.e. Plex) for my family and friends, can I use your service by registering a single private account? Click to view answer

Sorry, no! We are sure that your family and friends have enough money to get their own IPTV and create their own account on our website.

Please read our Terms of Use!

Where is my profile? Click to view answer

You get there by clicking your name in the top right corner.

How many days of Program Guide can I see in my EPG? Click to view answer

We offer EPG for the next 7 days if we have enough data, otherwise it depends on the sources.

How often do you update your data? Click to view answer

We update the EPG data once a day around midnight based on the particular country's time zone (capital city).
The updating process may take up to 1-3 hours depending on the amount of the channels in the particular country.

I have a channel list with 500+ channels from a dozen countries. Will I have EPG for all of them? Click to view answer

Yes, if you choose your subscription package accordingly.
In the free trial you can add only 50 channels to your EPG.

Do you list local versions of a channel from a country with multiple time zones, like the USA or Canada? Click to view answer

We always list the nation wide version of a channel.
We always list the feed from the Capital City's time zone if there are different local versions of the same channel. 

In the case of the USA and Canada it's always the eastern feed if not indicated otherwise.
In special cases and upon request, sometimes we list local versions too.

How do I start my Free Trial Period? Click to view answer

Choose your countries and channels and click the "Save" button at the top of the page. You get an XML link on top of the page and you can start using EPG immediately.

Will my link change after the free trial, when I pay? Click to view answer

No! Your link is generated once and it will stay with you for ever.

I have an idea or feature request for your site. Where can I tell you about it? Click to view answer

You can post ideas and feature requests on our Forum.

How do I receive EPG data in KODI? Click to view answer

Watch this video: How to use IPTV EPG.

I added the link to my Media Center, but I don't see the EPG. Why? Click to view answer

Use our online m3u editor to add the right tvg-id="" tag to your channels.

I added the link to App X, but I don't see the EPG. What should I do? Click to view answer

If your account is not blocked and you can download your XML file in your browser, then the problem is in your App.
Please contact the App's developer.

Can I store my .m3u file on your site as well? Click to view answer

Yes, you can. Actually you should!

Can I edit my M3U on your site? Click to view answer

Yes, you can do it with our online M3U editor.

Can I upload and store multiple M3U files on your site? Click to view answer

Yes, you can. The number of M3U files you can upload and store is based on your subscription package.

Can I merge M3U files? Click to view answer

Yes, you can.

Is there a limit how many M3U files I can merge? Click to view answer

No, there is no limit.

Will my M3U file be synchronized with my IPTV Provider if any change happens? Click to view answer

Yes, it will be automatically synchronized with your IPTV Provider once a day, if you uploaded an M3U file by adding a link to your IPTV Provider's M3U file. You will get a message on your account and an email when a change happens.
You can also sync your M3U files manually, by clicking the "sync" button next to the M3U file in your list in the editor. 

I merged different M3U files, moved channels, renamed groups etc., will my M3U files still be synchronized? Click to view answer

Yes, they will be synchronized.

I imported my m3u file into the editor, but there are no categories, why? Click to view answer

You need to use a link for the download or import of your m3u file with the options "type=m3u_plus&output=ts" instead of "type=m3u&output=ts".

Do you have Channel Icons too? Click to view answer

We don't have all the logos available yet, but we are adding channel logos (picons) to the channels continuously.
If you miss icons, please be patient. 

I can receive foreign channels, but I can't find them among the channels of my country. Why? Click to view answer

We list TV channels in their origin country even if more countries speak the channel's language. For example Austrian channels are listed under Austria even if you can receive and understand them in Germany and Switzerland.
Channels which are available in multiple languages (like Discovery and History) will be listed in those particular countries separately.
If channels have different headquarters, like BBC UK and BBC America, we will list the particular channels in the country of the particular Headquarters.


Channel X is in the list, but I can't see any EPG data for it, why? Click to view answer

If you are sure that the tvg-id="" of the channel in your m3u file matches exactly the tvg-id of the channel on our site (under the channel's name) and you still don't have EPG, then either there is no data provided by that channel or something went wrong. If it lasts for a few days, please contact us and we will try to fix it.

There is a foreign language channel in the list of country X, why? Click to view answer

If you find a channel in your country list, which is not in the native language of your country or not a channel based in your country, please let us know.

We don't know all the channels in the world, so we made some mistake. Channels should be listed under the country, where they are located.

Where is the international version of Channel X? Click to view answer

As mentioned in the previous answer, the channel is in its origin country.
For example all "Deusche Welle" channels are listed in Germany, even if it's in Arabic. 

Why don't you have Channel X in the list of Country Y? Click to view answer

If you are missing a channel in a country and the channel is based in that country, please let us know. We will do everything we can to get the EPG data for that channel too.

The EPG for Channel X disappeared, why? Click to view answer

We always tweak the system, so probably we changed the name or the tvg-id of the channel slightly. Check the Spelling on our site in the channel list and correct your .m3u file with the editor accordingly.

It's also possible that the channel or the EPG source was discontinued.

My EPG displays shows X hour(s) off, why? Click to view answer

It's probably because of the Daylight Saving Time.
Go to your profile on the website and choose one of the available Timezone Settings.
We advice to choose the option setting everything to UTC (Universal Time Coordinated) 

I have channels from different time zones, how do I synchronize the EPG data with my time zone? Click to view answer

Your personalized EPG will always show the right program in your timetable if you have set your timezone on your device correctly.
If your Media Center still mixes things up, you can use the timezone options in your profile on our website.
If that still doesn't help, try the followings: 

Upload your m3u file to our website (if you didn't do that yet) and use the Time Shift function for the particular channels in our online m3u editor.

Set the number of hours next to each channel by which you want the EPG data being shifted.

If you are in Germany for example (GMT+1) and you have channels from the United Kingdom (GMT), set the Timeshift value to 1 for the UK channels.

If you can't or don't want to use the editor, you have to add "tvg-shift=X" to the channel's info line in your M3U file, which you want to time shift. X is of course the + or - number of the hour by which you want the channel being shifted.

I have set the timeshift in the editor, but my app doesn't show any change, why? Click to view answer

GSE Smart IPTV and IPTV Extreme (and probably a few other Android apps) can't handle timeshift in m3u files.
Contact the developer of your app and tell him to fix it.

I edited my M3U file in the editor, but I don't see the changes on my Enigma2 box, why? Click to view answer

You have to delete all the EPG from your box and you have to import it again. An incremental refresh won't change anything.

What are the Enigma2 Service Number options in the settings? Click to view answer

If the plugin "ServiceApp" is installed on Enigma2, it allows you to change your media player. The default player is DVB 1 but can be changed to IPTV 4097 or Gstreamer 5001 or Exteplayer3 5002.

At the start of the service reference number every channel begins with 1:#:#:#:#:# if using dvb1, but if you change your player to one of the others, it changes to 4097:#:#:# and so on.

The other media players have some advantages over the default player and allow some control of playback, like buffer size and duration just like on a Mag box.

I edited my M3U file in the editor, but I don't see the changes in my Media APP, why? Click to view answer

Go to your account and click the SAVE button in the editor under your channel list to regenerate your XML file.
Please disable Local Caching and reload the data.
If you use KODI for example, you have to disable Local Caching in KODI General settings AND in Simple Client EPG settings.
Then you have to reload the data in KODI General settings and restart KODI.
Look for similar options in other apps!

How many channels can I choose? Click to view answer

In the free trial version you can choose 50 channels. After that it's based on the package you buy. See our Pricing page to see the actual packages.

Can I group the channels by categories like "sports", "entertainment" etc. in the XML file? Click to view answer

No! That's a task for your m3u file and/or media center.
The XML file you get from us is a plane XML file generated by international XMLTV standards. There is no grouping in such an xml file.
Use our online m3u editor for creating groups.

My channel groups don't show up on my TV/Media Center. Why? Click to view answer

Look for a setting like "Synchronize channel groups with backend" and set it to "ON".

I clicked the "save all groups" button and my channels' settings are messed up, why? Click to view answer

Save all groups will save all groups. Nothing else.

It saves changed group names and group settings.
Group settings are inherited by channels within the group.
If you have "no epg" channels in a "get epg" group and you click the "save all groups", all channels will be set to "get epg".  

Do not use it if you didn't change anything on the group name, nor do you want to set all your channels to the group's setting!

Use the save button inside the group under the channel list if you want to save changes on your channels.


I am an IPTV Provider / I have a Hotel, can I subscribe? Click to view answer

Yes! Please register a business account by choosing the right account type.

I am an IPTV Provider / I have a Hotel, can I use my link on my server? Click to view answer

Yes, if you subscribed to one of our business packages!

Can I use your service through VPN/Proxy? Click to view answer

In general (based on our Terms of Use), no. Please contact us and let us know why you use a VPN/Proxy and we will find a solution!

Will I have the Channel Limit even if I have a Business account? Click to view answer

No. With those accounts you can choose all countries and all channels after you paid a subscription.
Please switch on the "gzip file instead of flat xml" option in your profile!

Where do I see the prices for Business Account? Click to view answer

Please create a Business Account and start your free trial, then click the "Pay Subscription" button.

I don't have the EPG option on my Xtream Codes Panel. Can I use your service? Click to view answer

If you can't add EPG source directly to your streaming panel, please watch this video and contact us.

I use "Single Lines" to distribute EPG to my customers, how can I buy even more User Links? Click to view answer

You can buy credits in your User Links panel. One link costs one credit. Click the green "Buy Credits" button.
After you bought credits, the blue "Add Link" button becomes active.

I added your link to Xtream Codes Panel, but nothing happens, why? Click to view answer

Please watch this video: How to add EPG to Xtream Codes Panel.

With how many devices can I use the service? Click to view answer

We don't limit the devices, but we limit IP addresses based on your subscription package.

Why is my account blocked? Click to view answer

Our system detected something strange. You received an email about it and a red banner at the top of your account will tell you the reason too. Please contact us!


Why do I get a 404 error, when I try to load my XML file in a browser/on my server? Click to view answer

You probably tried to call the link from more IP addresses than allowed by your subscription in a certain time period, and your actual IP isn't served anymore.

If you have a business account, you probably gave away your link to your users, which is the absolutely wrong way to dispense EPG to your users and your server's IP address isn't in the 3 allowed IP addresses. Please watch this video: How to add EPG to Xtream Codes Panel.

Can I add my server's IP address to the site, so it won't get blocked? Click to view answer

Yes, go to your profile and add the server's IP address to your whitelist under "IP Addresses".

My EPG doesn't work, what should I do? Click to view answer

If you did all the things mentioned above in the other QAs (most importantly watching the tutorial videos!) and you still have problems, please check the Channel List at the top of the page if your channels have data (number of shows next to the channel name).

Visit your account and see if everything is right with your M3U file. Try to download it and open it with a text editor to see if it's populated.

Check the TVG-IDs and just to be sure, click the SAVE button, so your XML is generated again.
Download your XML file in your Browser and open it with a text editor to check if it's populated.
Check if you didn't try to connect with too many IP addresses. 

If nothing's wrong on your account and with your file, go to our Status Reports Forum and see if we have something to say about your problem.

Check if everything is right with your media software/app. Contact their support!
Check if your media software/app has internet connection and if it's able to call the link.
If non of the above helped, contact us by Email, explaining the problem in detail!
That means: naming your hardware, naming your software, listing countries and channel names, telling us what you did and what you expected to happen, what happened instead etc. 


What does the IP limit mean? Click to view answer

The number of IPs are the number, how many IPs can connect to the server simultaneously within a certain time period. IPs will be served on a "first come, first served" basis. Additional IPs will get a 404 error.

IP slots will be available again after a few hours.

You can see all the IP addresses trying to call your link on your profile page.

I signed up with a throw-away email address and my account got disabled... Click to view answer

You don't say...!