FAQ

Updated 14. September 2017.


Do you offer IPTV?
No, we don't.

What do you offer?
We offer personalized EPG content for you.

What is IPTV?
Internet Protocol Television (IPTV) delivers television content using signals based on the logical Internet Protocol (IP), instead of being delivered through traditional terrestrial, satellite signal, or cable television formats.

What is EPG?
EPG is an electronic program guide, an on-screen guide of scheduled broadcast programming television programs.

What is XMLTV?
XMLTV is an XML based file format for describing TV listings. IPTV providers use XMLTV as the base reference template in their systems and extend it internally according to their business needs.

What is PVR?
"Personal Video Recorder" is a different term for a DVR (Digital Video Recorder).

What is a .m3u file?
It's the file that your PVR client is using to get your IPTV streams, channel names and another bunch of data.

So, is this just another website where I can look up a TV Guide?
No!
EPG is a Program Guide displayed directly on your TV in a transparent layer on top of the TV picture.

Why should I use your service?
You get a reliable source of EPG data for a small price without any hassle.
Your Program Guide will never be empty. 

Why is your service better, than others?
First of all, there are no other services like this.
Believe us, we searched for them, but we didn't find any, so we decided to create one ourselves.
None the less, our service is the most sophisticated and most up-to-date EPG Service on the Internet. We also have EPG for the most channels all around the world (currently ~7000) and we also add new channels continuously. You can even ask for channels and we will add them as fast as we can.

But there are Addons for my Media Center, which do the same, no?
There are addons, sure, but they are either simply bad, or they offer EPG just for a few countries and only for a few TV channels.
Beside that, you have to mess around with repositories and installations if you want to get EPG through an Add On and you will still have a complicated system without a satisfying result.

But my IPTV provider gives me EPG already, no?
Some of them do, most of them don't.
Even if they do, they don't have EPG for all of their channels, but probably just for the most important countries/channels and that is also in one huge file, unsorted and surely not customized to your needs.

How do I use your content?
You get a link to a personalized XML file containing the Program Guide to your chosen TV channels which you can call in a Media Center with a PVR client, such as KODI and PVR Simple Client.
Watch this video: How to use IPTV EPG

Can you provide the file with .gz extension?
Yes! Please go to your profile page and check the GZIP option. You will get a link with .gz extension instead of .xml.

With what devices / softwares can I use your service?
This list is by far not complete, so we are depending on your feedback too!

You can use our service with any device/media center where you can add XML as EPG source, like:
Amazon FireTV
KODI (Win, Android, Linux, tvOS)
Perfect Player (Win, Android, Linux)
Emby (Win, Android, Mac, Linux)
DVBLink (Win, Linux, Mac)
ProgDVB / ProgTV (Windows)
GSE Smart IPTV (tvOS, iOS, Android)
IPTV Extreme (Android)

You need to have access to your .m3u file as well!

With what devices / softwares am I NOT able to use your service?
This list is by far not complete, so we are depending on your feedback too!

Any closed systems and Add Ons, like Stalker and SmartIPTV
Roku
VLC
MAG Box

Can I use your service with an Enigma2 box?
Yes! Switch on the Enigma2 option in your profile and follow the instructions in this video: Enigma2 Tutorial.

I have a server (i.e. Plex) for my family and friends, can I use your service by registering a single private account?
Sorry, no! We are sure that your family and friends have enough money to get their own IPTV and create their own account on our website. 

Please read our Terms of Use!

Where is my profile?
You get there by clicking your name in the top right corner.

How many days of Program Guide can I see in my EPG?
We offer EPG for the next 7 days if we have enough data, otherwise it depends on the sources.

How often do you update your data?
We update the EPG data once a day.

Do you offer EPG for my country's TV channels?
Most probably yes. We add new countries and TV channels continuously as soon as they are available, and we update them frequently.

I have a channel list with 500+ channels from a dozen countries. Will I have EPG for all of them?
Yes, if you choose your subscription package accordingly.
In the free trial you can add only 50 channels to your EPG.

Where can I get IPTV?
Many countries offer legal IPTV services.
And then there are the others.
Google is your friend.

What is PayPal Login?
It's like Facebook Login, which you know from other sites, but maintained by PayPal.

Why didn't you use Facebook Login?
Facebook Login is just a toy and doesn't do anything for security. Rather the opposite.
PayPal is a Bank and like all Banks, it's very concerned about security.

Will you steal/hack/sell my PayPal account?
No! We do not have any interest in doing any of those things and we also couldn't, because we don't have access to your PayPal account without your password.

We also don't know who would buy your email address from us, so...

I am still concerned about my PayPal account. What can I do?
Switch on two way authentication in your PayPal account. You'll get a code to your mobile phone every time somebody tries to log in to your PayPal account and if the code is not entered into a specific field on PayPal, the person can't log in.

For PayPal Business accounts you can do the following:

  1.     Log in to your PayPal account. 
  2.     Click Profile near the top of the page. 
  3.     Click Profile and Settings.
  4.     Click My settings on the left side. 
  5.     Click Get started in the Manage users section. 
  6.     Click Add User. 
  7.     Provide the user's information (email / password) and click Save.
  8.     Set this user's privileges to "read only".

Now you can link that account with our site.

Do I have to pay for your service?
You can test it for free. After a 5 days trial period you have to create a paid subscription to continue using the service. 

How can I pay?
You can pay by credit card or Bank Transfer or PayPal balance through PayPal or you can pay by credit card through Stripe.

But I have no PayPal account. What should I do?
You don't need a PayPal account to use and pay our service. You can pay by Credit Card through PayPal without having a PayPal account, or you can choose "Credit Card" as payment method and you will pay through Stripe.

Will you store my Credit Card info? Can it be stolen from you?
No! We process Credit Card payments through PayPal or Stripe. We don't see your Credit Card info and we don't store it!

Will you charge my credit card or PayPal account automatically after the free trial ends?
No! After the trial ends, your link will be unavailable and it will work again after you initiated a payment yourself.

I can't pay by PayPal, what should I do?
You can alternatively pay by Credit Card through Stripe.

I don't want to pay. Can I create my own EPG data?
You can create your own EPG data on your computer with free to use software.
If you don't mind messing around with EPG software, XML, configuration and .ini files, and you like to schedule your time to remember updating the data manually, which can last for hours, go ahead!

How do I start my Free Trial Period?
Choose your countries and channels and click the "Save" button at the top of the page. You get an XML link on top of the page and you can start using EPG immediately.

Will my link change after the free trial, when I pay?
No! Your link is generated once and it will stay with you for ever.

I have an idea or feature request for your site. Where can I tell you about it?
You can post ideas and feature requests on our Forum

How do I receive EPG data in KODI?
Watch this video: How to use IPTV EPG.

I added the link to my Media Center, but I don't see the EPG. Why?
Use our online m3u editor to add the right tvg-id=""  tag to your channels.

Can I store my .m3u file on your site as well?
Yes, you can.

Can I edit my M3U on your site?
Yes, you can do it with our online M3U editor.

Will my M3U file synchronized with my IPTV Provider if any change happens?
Yes, it will automatically synchronized with your IPTV Provider, if you uploaded an M3U file by providing a link to your IPTV Provider's M3U file and you will get a message on your account when a change happens.

I imported my m3u file into the editor, but there are no categories, why?
You need to use a link for the download or import of your m3u file with the options "type=m3u_plus&output=ts" instead of "type=m3u&output=ts".

Do you have Channel Icons too?
We are adding channel logos (picons) to the channels continuously.

I can receive foreign channels, but I can't find them among the channels of my country. Why?
We list TV channels in their origin country even if more countries speak the channel's language. For example Austrian channels are listed under Austria even if you can receive and understand them in Germany and Switzerland.
Channels which are available in multiple languages (like Discovery and History) will be listed in those particular countries separately.

Channel X is in the list, but I can't see any EPG data for it, why?
If you are sure that the tvg-id="" of the channel in your m3u file matches exactly the tvg-id of the channel on our site (under the channel's name) and you still don't have EPG, then either there is no data provided by that channel or something went wrong. If it lasts for a few days, please contact us and we will try to fix it.

There is a foreign language channel in the list of country X, why?
If you find a channel in your country list, which is not in the native language of your country or not a channel based in your country, please let us know.
We don't know all the channels in the world, so we made some mistake. Channels should be listed under the country, where they are located.

Where is the international version of Channel X?
As mentioned in the previous answer, the channel is in its origin country.
For example all "Deusche Welle" channels are listed in Germany, even if it's in Arabic.

Why don't you have Channel X in the list of Country Y?
If you are missing a channel in a country and the channel is based in that country, please let us know. We will do everything we can to get the EPG data for that channel too.

The EPG for Channel X disappeared, why?
We always tweak the system, so probably we changed the name or the tvg-id of the channel slightly. Check the Spelling on our site in the channel list and correct your .m3u file with the editor accordingly.
It's also possible that the channel or the EPG source was discontinued.

My EPG displays shows X hour(s) off, why?
It's probably because of the Daylight Saving Time.
Go to your profile on the website and choose one of the available Timezone Settings.
We advice to choose the option setting everything to UTC (Universal Time Coordinated)

I have channels from different time zones, how do I synchronize the EPG data with my time zone?
Your personalized EPG will always show the right program in your timetable if you have set your timezone on your device correctly.
If your Media Center still mixes things up, you can use the timezone options in your profile on our website.
If that still doesn't help, try the followings:

Upload your m3u file to our website (if you didn't do that yet) and use the Time Shift function for the particular channels in our online m3u editor.

Set the number of hours next to each channel by which you want the EPG data being shifted.
If you are in Germany for example (GMT+1) and you have channels from the United Kingdom (GMT), set the Timeshift value to 1 for the UK channels.

I did all those things you mentioned above, my EPG is still not right. What should I do?
Go to your account and click the SAVE button to regenerate your XML file.
Refresh your EPG in your media center.

How many channels can I choose?
In the free trial version you can choose 50 channels. After that it's based on the package you buy. See our Pricing page to see the actual packages.

Can I group the channels by categories like "sports", "entertainment" etc.?
No! That's a task for your m3u file and/or media center.
The XML file you get from us is a plane XML file generated by international XMLTV standards. There is no grouping in such an xml file.

Use our online m3u editor for creating groups.

I am an IPTV Provider / I have a Hotel. Can I subscribe?
Yes! Please choose the right account type when you register. If you have a Hotel, please contact us!

I am an IPTV Provider / I have a Hotel. Can I use my link on my server?
Yes, if you subscribed to one of our business packages!

Can I use your service through VPN/Proxy?
In general (based on our Terms of Use), no. Please contact us and let us know why you use a VPN/Proxy and we will find a solution!

Will I have the Channel Limit even if I have a Business account?
No. With those accounts you can choose all countries and all channels after you paid a subscription.
Please switch on the "gzip file instead of flat xml" option in your profile!

I have a Business Account, which package should I buy?
If you have Xtream Codes Panel Pro or a similar streaming panel, where you can add a single link as EPG source, buy one of the Server Link packages.

If you can't add EPG source directly to your streaming panel, please contact us.

How can I buy even more User Links?
You can buy credits in your User Links panel. One link costs one credit. Click the green "Buy Credits" button.
After you bought credits, the blue "Add Link" button becomes active.

I added your link to Xtream Codes Panel, but nothing happens, why?
Please watch this video: How to add EPG to Xtream Codes Panel

With how many devices can I use the service?
We don't limit the devices, but we limit IP addresses based on your subscription package.

My account was blocked. Why?
Our system detected something strange. You received an email about it and a red banner at the top of your account will tell you the reason too. Please contact us!

Why do I get a 404 error, when I try to load my XML file in a browser/on my server?
You probably tried to call the link from more IP addresses than allowed by your subscription in a certain time period, and your actual IP isn't served anymore.

If you have a business account, you probably gave away your link to your users, which is the absolutely wrong way to dispense EPG to your users and your server's IP address isn't in the 3 allowed IP addresses. Please watch this video: How to add EPG to Xtream Codes Panel

Can I add my server's IP address to the site, so it won't get blocked?
Yes, go to your profile and add the server's IP address to your whitelist under "IP Addresses".

My EPG doesn't work, what should I do?
If you did all the things mentioned above in the other QAs (most importantly watching the tutorial videos!) and you still have problems, please visit your account and see if everything is right with your channel list. Just to be sure, click the SAVE button, so your XML is generated again.
If nothing's wrong on your account, go to the Status Reports on our Forum and see if we have to say something about your problem.
If there is no solution for your problem on the Forum, contact us by Email, explaining the problem in detail!

I signed up with a throw-away email address and my account got disabled...
You don't say...!